Contents: All articles in this series
Delays, delays and more delays. That is the one thing I really, really hate about places getting orders wrong. It easily turns what should’ve been only a few days wait for components into a week or longer, depending on how quickly they correct the situation. Performance-PCs was typically quick on the draw, often getting something out the same business day I e-mail them.
FrozenCPU? Not so much.
Granted there was a minor delay in negotiating the return of the fittings they did send me, plus figuring out whether a replacement with something else was possible. They offered to supply a different brand, which is great given that their system showed inventory not actually in stock. But that’s not where I have a problem.
The several times I’ve had issues with a Performance-PCs order, they’ve corrected it by 2-day Priority Mail. In arranging the fittings to be shipped to me from their supplier – their supplier actually being Koolance – FrozenCPU arranged for UPS Ground instead of UPS 2nd Day Air or 3-Day Select service. The original package was received on October 15. The new fittings shipped out almost a week later on the 21st with an anticipated delivery date of the 27th. Perhaps I should have been a little insistent on the courier service. I know FrozenCPU was merely trying to protect their bottom line in doing this, given they are likely taking a loss on the fittings I did request, but customer service is always considered an investment, regardless of the upfront costs.
I had ordered three additional Koolance fittings from Performance-PCs to be held on the 23rd along with the additional fittings FrozenCPU ordered to send to me. My original Koolance order with the second GTX 680 water block and bottle of coolant were set to be held for pickup on the 22nd.
But then, that’s not the only delay on this build. I also ordered a tubing straightener from KwixUK through their eBay store since they had explicitly listed having 1/2" OD straightener available. That order when in on the 11th. As of the time I write this, it has yet to ship despite attempt to contact the seller, or if it has shipped, they didn’t update the order status. Coming from the UK, when it does ship, it’ll likely take a week to 10 days to arrive.
When the first Koolance package was held for pickup, I debated on waiting till the next day to pick it up with the Performance-PCs package, but decided against it for one simple reason: the coolant. If the coolant bottle had been compromised, I wanted to know right away so I could get a replacement sent from Koolance. Despite a wet spot on the bottom of the box, thankfully the coolant was fine – Koolance vacuum seals their coolant in plastic before putting it in a box.
So that’s where I’ll leave that for now. The Performance-PCs package arrives on the 23rd with more fittings. I might start tearing apart the machine this weekend and using my laptop or possibly my tablet in the interim. We’ll see.