Fix this, FedEx

FedEx for some reason has not been honoring my delivery instructions. I sent this to them today:

Good day,

I customized the delivery for the above-referenced tracking number to have the package held with my apartment manager. I was gone all day on the date of delivery, knew I was going to be gone all day, so customized the delivery so that the package — which contained [REDACTED] — could be held safely.

Instead the package was once again left at my front door. Despite “Apartment Office” being set on my profile for the delivery instructions. I even went through additional steps for customizing the reference tracking number and receiving an e-mail confirming the change.

Why are my delivery instructions not being honored? What do I need to do to have it consistently honored?